Blame airline companies for increasing tensions, not travelers

By Ray Hanania

Free/Slice of Life/ Saturday, Feb. 24, 2024

I happened to be flipping through stations when I caught the hosts on ABC's "Good Morning America" talking about two people who got into a fight on an airline.

There have actually been a lot of stories about passengers quarreling and fighting for a lot of reasons, but one of the most frequent involves the adjustment of seats in the "economy" section.

Normally I avoid watching Good Morning America because the hosts have been so biased on racial issues, including their defense and support of Jussie Smollett, who orchestrated a hoax in which he falsely claimed he was attacked for being Black -- by two Black men.

The TV hosts were among people who, taking a lead from former First Lady Michelle Obama, tried to defend Smollett against police evidence which proved it was all an orchestrated hoax to get attention.

By I digress, proudly in this case.

The "Good Morning America" hosts made the incident on the airline sound like a joke. It's not a joke. It's part of a bigger problem that continues to worsen and that is not being addressed. That is what Good Morning America should have focused on. But that would be important to the public.

You can blame the people who got into the fight for losing their self-control to their tempers. Flying these days is not easy. It's stressful for everyone. Long and inefficient lines at airports, insensitive airport security personnel who are stressed themselves dealing with thousands of passengers every day, and enormous price hikes have ruined what used to be a great experience, when I was growing up anyway.

But the real blame for the fighting falls on the shoulders of the airline companies which have severely driven up costs while significantly decreasing services -- all that the expense of passengers.

I remember flying on Pan Am Airlines when I was young with my parents. It was casual, fun, and everyone was treated equally. Yes it cost money to fly, but we received gourmet meals, genuine smiles and personal service -- not bullying and warnings from staff -- traveling was less complicated.

Certainly, heightened concerns about terrorism and violence have imposed tougher restrictions on travelers, requiring detailed security checks. As an Arab American, I am used to getting pulled over all the time when traveling and given an exhaustive "security check."

Security hassles, however, I can handle. It's warranted. But tell me they can't invest in more screening machines and personnel at airports to avoid lines that have a thousand people shuffling through a hellish maze. It can be a lot more efficient.

Even the expedited security check categories -- TSA Pre-Check and Clear, which you pay money for to be pre-screened — has made it a little easier. But not that much. The lines are still long and the costs for each are prohibitive for most families.

TSA Pre-Check and Clear are expensive for many families who have been skimping and saving money the whole year just to go on a vacation or to visit relatives.

Airlines have reduced services, like I said, and increased costs. They restrict food service, allegedly to "provide low-cost ticketing. That's BS. They eliminated food services to make more money. The price of airline tickets has skyrocketed through the bulkhead.

Now, they hand out tiny bags of graham crackers, or peanuts, and give you a plastic cup of ice with pop and a few other drinks; All the while as prices have risen faster than it takes to go through airport security,

The only people who are not impacted by the changes are the wealthy, who continue to enjoy luxuries and great food menus at outrageously high prices in "First Class."

The worst treatment has been with those who can’t keep up with Airline greed.

While First Class seating is comfortable and spacious, seating in Economy Class is outrageously uncomfortable and driven purely by greed, intended to squeeze more people on a plane.

The seats are narrower. The space between seats is shorter. A 28 inch span between you and the seat in front of you is not enough for the average American who is overweight, and have their knees pressed into the chair in front of them. Growing waist-lines are tightening the squeezed width, armrest to armrest.

You pay more for everything. To be among the first on a plane. To get a few inches more between seating. To get WiFi to watch old movies on your cell or iPad.

There are a lot of good people working for the airlines or security. But there are far more who are stressed and their aggravation is contagious makes the public’s aggravation worse.

The airline industry needs to change. Just look at the profits. It's much like the huge profits in the pharmaceutical and healthcare industries, among many others.

It's all about greed. It shouldn’t be. It should be about public service, a phrase that means less and less these days, including in news reporting and politics.

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